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TEAM LEADER - NETFLIX / 24-7 Intouch Contact Centers (Frisco, Texas)

TEAM LEADER -- NETFLIX / 24-7INTOUCH

Location: Frisco, Texas
Application Deadline: June 29, 2012
Terms of Contract: Full Time - Permanent
Compensation: $32-$38,000.00/YR, Benefits Plan, plus NETFLIX Subscription

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NETFLIX IS GROWING!

Having recently surpassed more than 23 million subscribers, Netflix is continuously expanding their membership. Netflix changed America with online DVD rental - Now they are changing the world with streaming! Netflix customers enjoy streaming through their PC, Mac, Xbox 360, PlayStation 3, Nintendo Wii, along with other exciting partnerships.

Together with 24-7 Intouch Contact Centers, we are currently seeking passionate individuals with strong management and customer service skills who want to be part of this explosive growth.

Come work for 24-7 Intouch/Netflix and "Connect People with Movies they'll Love"!


Essential Functions:

 Provides front line direction to Customer Service Representatives (CSRs) ensuring quality service is provided in each interaction
 Ensures that payroll information is correct, on time, and accurate for their team of CSRs - Assists with other teams when peers are absent or on leave
 Promotes professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs
 Negotiates, mediates, and arbitrates when required with customers or CSRs in order to resolve issues and meet expectations
 Conducts advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
 Documents and successfully communicates changes, and other information regarding customer accounts to agents to ensure accuracy and quality of service
 Learns and maintains extensive knowledge of client philosophy, promotions, products and processes to ensure quality customer service


Qualifications:

 Completion of post-secondary degree or certificate with a focus on Business Management
 Must have at least 1-2 years of supervisory, leadership and/or coaching experience
 Strong leadership, analytical, problem solving and decision making skills
 Ability to work in a fast-paced, hectic, changing environment
 Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
 Ability to work a variety of shifts including days, evenings, and holidays
 Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
 Ability to perform intermediate mathematical functions
 Ability to type 30 wpm minimum with accuracy
 A combination of work experience and education will be considered


HOW TO APPLY

Address to: Human Resources "Team Leader - Netflix"

E-mail: careers@24-7intouch.com


Please note, only applicants selected for an interview will be contacted.

  • Location: Frisco, Texas
  • Compensation: $32-38,000/YR, Benefits Plan, plus Netflix Subscription
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.

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We are looking for winners and we will help you win bigger. We aren't looking for someone to just fill a seat. We are hiring one key Client Experience Manager that meets our requirements. We will invest in making sure you have all the tools and resources to achieve your personal goals within our company. We are the leader in the coaching and consulting industry in our niche and we truly aspire to be the turning point in the businesses and lives of our clients. This is not the normal "customer service" department. In fact, we aren't "normal" in anything we do and we make no apologies for such. Our Client Experience Manager position is the front line, the face and the overall representation of a company that truly makes a difference. If this opportunity doesn't resonate with you at your very core, please don't waste either of our time.

To Apply:
To be considered for this position, send a resume to the email address provided above with the SUBJECT LINE "I WANT TO MAKE A DIFFERENCE!". Resumes without this subject line will not be considered.

  • Location: Frisco
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.

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